Complaints Procedure
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REPRESENTATIVE EXAMPLE:
APR 997%. Interest rate p.a. (fixed) 270.10%. Borrow £500 for 4 months, monthly repayments of £215.81. Total repayment £863.24.
Warning: Late repayments can cause you serious money problems. For help, go moneyadviceservice.org.uk
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1

Paydayloansnet – Your satisfaction is our priority!

At paydayloansnet, we believe in preserving and fostering good customer relationships with all our clients. Therefore, if you are not satisfied with any aspect of our service, we would like you to voice your concerns to us directly. Please be aware that by submitting your complaint to us, rather than to a third party, we can deal with your complaint a lot more effectively. If there is anything you are not sure about, feel free to check out our FAQ page or our detailed guide for more information, or you may contact us directly.

You may contact paydayloansnet in any way which is convenient to you, whether by telephone, SMS, in writing or by email.

Our contact details are as follows:
If you choose to write to us, please ensure your correspondence includes the following details:
  • Your paydayloansnet reference number
  • Your full name and address
  • A daytime telephone number if we need to contact you about your complaint
  • Your preferred method of response (i.e. in writing, by e-mail or by telephone)
2

What we will do

If your complaint involves a short term loan you have taken out, we will follow the procedure detailed below:

  • Upon receipt of your complaint we will do our best to resolve your complaint by the end of the next business day.
  • If we cannot do this, we will send you an acknowledgement of your complaint within 5 working days and let you know who is dealing with it.
  • We will issue a final response letter within eight weeks of receiving your complaint.
3

Third Party Contacts

Our trade association the CCTA run a conciliation service. Their contact details are:

Consumer Credit Trade Association Complaints Conciliation Service Airedale House Aire Valley Business Park Dowley Gap Lane Bingley BD16 1WA
Tel: 01274 714959 Fax: 01274 928365 Email: info@ccta.co.uk Website: ccta.co.uk

This is optional and can be sent before referring your complaint to the FOS within the eight week time frame.

Financial Ombudsman Service (FOS) Exchange Tower London E14 9SR
Tel: 0845 080 1800 Website: http://www.financial-ombudsman.org.uk Email: complaint.info@financial-ombudsman.org.uk

We strive to continually offer a high level of customer service and will do everything we can to ensure your complaint is dealt with to your satisfaction.

Get in Touch:
We’re available:
  • Mon – Thu: 9am – 7pm
  • Friday: 9am – 5pm
WE ARE A NEW DIRECT LENDER

PaydayLoansNet.co.uk is a trading style of Western Circle Limited - Company Registration Number: 7581337

We are fully authorised and regulated by The Financial Conduct Authority. FCA full permission license: 714479 ICO Registration Number: Z3305234

PaydayLoansNet terms and conditions apply. Applicants must be 18 or over. All loans are subject to affordability, applicant verification and traditional credit checks via various national databases by PaydayLoansNet responsible lending policy. Loan limit maximum of £700 for first-time customers (£2000 for existing). In most cases, loan decisions may take up to 30 minutes during office working hours. If your bank does not support Faster Payments, funds will be sent to your account the same day as approval so long as you’re approved by 16:30.

Representative example: Borrow £500 for 4 Months, 4 Monthly Repayments of £215.81. Total repayment £863.24. Interest Rate PA (fixed) 270.10%, Representative APR 997%

Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk
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