Complaints Procedure

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Payday Loans Net – Your satisfaction is our priority!

At Payday Loans Net, we believe in preserving and fostering good customer relationships with all our clients. Therefore, if you are not satisfied with any aspect of our service, we would like you to voice your concerns to us directly. Please be aware that by submitting your complaint to us, rather than to a third party, we can deal with your complaint a lot more effectively. If there is anything you are not sure about, feel free to check out our FAQ page or our detailed guide for more information, or you may contact us directly.

You may contact Payday Loans Net in any way which is convenient to you, whether by telephone, SMS, in writing or by email.

Our contact details are as follows:

By phone: 020 3757 1933
By letter: 2a Highfield Avenue, London, NW11 9ET
By email: complaint.handling@paydayloansnet.co.uk

If you choose to write to us, please ensure your correspondence includes the following details:

Your Payday Loans Net reference number
Your full name and address
A daytime telephone number if we need to contact you about your complaint
Your preferred method of response (i.e. in writing, by e-mail or by telephone)

What we will do

If your complaint involves a short term loan you have taken out, we will follow the procedure detailed below:

Upon receipt of your complaint we will do our best to resolve your complaint by the end of the next business day.
If we cannot do this, we will send you an acknowledgement of your complaint within 5 working days and let you know who is dealing with it.
We will issue a final response letter within eight weeks of receiving your complaint.

Third Party Contacts

Our trade association the CCTA run a conciliation service. Their contact details are:

Consumer Credit Trade Association Complaints Conciliation Service Airedale House Aire Valley Business Park Dowley Gap Lane Bingley BD16 1WA
Tel: 01274 714959 Fax: 01274 928365 Email: info@ccta.co.uk Website: ccta.co.uk

This is optional and can be sent before referring your complaint to the FOS within the eight week time frame.

Financial Ombudsman Service (FOS) Exchange Tower London E14 9SR
Tel: 0845 080 1800 Website: https://www.financial-ombudsman.org.uk Email: complaint.info@financial-ombudsman.org.uk

We strive to continually offer a high level of customer service and will do everything we can to ensure your complaint is dealt with to your satisfaction.

Get in Touch:

We’re available:

Mon – Fri: 9am – 5.30pm
Sunday: 9am – 4.30pm